Customer Service (m|w|d) temporary as parental leave replacement
IT customer service

Apply now  

InterNetX is a member of IONOS Group SE and has been providing innovative solutions for domains, hosting and encryption since 1998. As an internet service provider with over 4 million managed domains and more than 3,000 hosted servers, InterNetX is one of the leading providers for resellers and professional users.

You are communicative and enjoy assisting customers? Then join our Domain Management Team as a Customer Service Representative (m|f|d) in Regensburg as a temporary parental leave replacement for 12 months until probably June 2025.. This position is available immediately. We also welcome applicants from career changers. We will provide training.

Your Tasks

  • Providing assistance to our customers with regard to product-specific questions via our ticket system (email) and phone 
  • Analyzing problems related to the utilization of our user interfaces (e.g. AutoDNS) and reporting bugs to the respective departments
  • Providing consultation and assistance to other departments in order to resolve customer inquiries 
  • Carrying out project-related tasks independently or in teams for our managed product areas (e.g. domains, DNS, certificates) 
  • You are responsible for the implementation and coordination with our partners with respect to manual business cases
  • Providing support with documentation

Your Profile

  • You enjoy communicating with customers and colleagues both in your team as well as in other departments
  • You are a confident and natural communicator and are able to find the right tone when speaking to customers 
  • You pay attention to details and focus on results, allowing you to implement customer requests in the most efficient manner
  • Structured working style, well organized and reliable
  • Advanced knowledge of German (B2/C1) and good written and spoken English (at least B1/B2 level)
  • Practical experience with standard MS Office programs 
  • You are interested in the internet industry 

Desirable

  • You already have some experience in customer service (ideally in an IT environment)
  • Basic practical knowledge of hosting (web/mail)
  • Experience with domains, DNS and certificates (don’t worry - we’ll provide training)
  • Further languages are an advantage

As a leading internet service provider, we are looking for passionate and talented people who share our vision. If you love technology as much as we do, enjoy agile environments and are ready to join a strong, international team, then we look forward to hearing from you. Become part of our success story today.

Why InterNetX?

  Personal equipment

We work with innovative software and equip our employees with high-quality hardware for their tasks.

  Self-Development

So that remain at the forefront, we support our employees with individual training and career development opportunities.

  Special rates

We offer a wide range of corporate benefits (special rates for fitness studio, hosting & domain offers, shopping)

  Team player

We follow towards common goals and work with an open feedback culture, always striving towards improvement.

  Work-life balance

Work hard – code hard – play hard – that’s our motto! We actively promote harmony between work and private life.

  Emoji

With a bit of hard work and dedication you can even get your own emoji in our house instant messaging tool.

 

Found the right job?


Then apply now with your application, your salary expectations and your prefered date of joining.

Overview

Type
Full-time​, Fixed-Term


Location
Regensburg


Tech & Software stack

Docker
elasticsearch
Grafana
GitLab
Java
Kubernetes
MariaDB
MySQL
PowerDNS
Python
Spring
Vue.js

Contact

Claudia Schiederer
Human Resources

Mail: jobs@internetx.com
Phone: +49 941 59559-0

Johanna-Dachs-Str. 55
93055 Regensburg
Germany

Apply now


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